I run structured discovery — JTBD, user research, deliberate scoping — to ship products people actually adopt, including AI.
Over five years I've run discovery-to-delivery on eight products from a blank page — grounding every one in JTBD research and user studies, then shipping deliberately, including three built on AI.
Planners wanted answers from their data, not more dashboards to learn — and there was no internal playbook yet for building or evaluating an LLM product.
Product lead — defined the tool suite, wrote the eval framework, and drove the product from proof-of-concept to open beta.
Live in open beta today, with a 21-tool natural-language agent suite spanning registration, session, attendance, feedback, and revenue data — now driving the eval score program for the beta-to-GA transition.
Power users managing 200+ events a year had outgrown per-event dashboards. No infrastructure existed to group or compare events at the program level.
Lead PM across all three milestones — new data infrastructure, UX patterns, and coordination across Content, Engineering, and Customer Success.
Delivered a portfolio-level analytics experience across three milestones in nine months (GA May 2025) — plus the team's first shipped AI feature, an automatic feedback-sentiment summary, in the same window.
Planners had no in-context view of registration pacing, session engagement, or feedback — everything required manual report runs, and no product existed to build on.
Product Manager, owning the problem space end to end from greenfield discovery through GA and measurement.
Shipped the first versions of what are now the session-performance and registration-performance dashboards (GA Aug 2022) — Cvent's primary per-event analytics surfaces — plus a PM/UX discovery process the team still uses.
A natural-language AI assistant that lets event teams query registration, attendance, engagement, and feedback data through purpose-built agents — generating charts on demand and assembling fully personalized, multi-source dashboards, so the platform becomes the primary place to get insight rather than a data source you export from.
| Year | Milestone | Status |
|---|---|---|
| 2026 | Custom, multi-source dashboard builder | In Progress |
| 2026 | Companion forecasting capability | In Beta |
| 2026 | On-demand chart & visual generation | In Beta |
| 2026 | Natural-language query assistant (open beta) | In Beta |
A portfolio-level experience for organizing events into logical groups, comparing performance against a baseline or prior period, and surfacing KPIs — registration pace, attendance, revenue trends — across an entire event program, with export and external publishing for stakeholders who don't have platform access.
| Year | Milestone | Status |
|---|---|---|
| 2025–26 | Group-to-group comparison & external publish/export (M3) | Released |
| 2025 | Group sharing | Released |
| 2025 | Period-over-period comparison | Released |
| 2025 | Funnel improvements | Released |
| 2025 | Portfolio landing page with smart group suggestions (M2) | Released |
| 2025 | Event grouping (M1) | Released |
A real-time, in-platform dashboard for monitoring registrations, revenue, and conversion at a glance — with flexible filtering by type, segment, and custom field, side-by-side comparison against past events, and shareable exec-ready reporting, all without leaving the platform.
| Year | Milestone | Status |
|---|---|---|
| 2024 | Combined comparison + filtering | Released |
| 2024 | Custom-field filtering | Released |
| 2023 | Revenue tracking depth | Released |
| 2023 | Event-to-event comparison | Released |
| 2022 | Real-time registration & revenue tracking dashboard (MVP) | Released |
A filterable, in-product dashboard giving planners a unified view of session enrollment, attendance, engagement, and feedback — with cross-event benchmarking and an AI summary that turns open-ended attendee responses into an executive-ready sentiment read, so nothing has to be compiled by hand across reports or spreadsheets.
| Year | Milestone | Status |
|---|---|---|
| 2025 | Cross-event benchmarking | Released |
| 2025 | AI-generated sentiment summary from open-ended feedback | Released |
| 2024 | Additional filtering and cross-event compare | Released |
| 2022 | Unified session enrollment, attendance & engagement dashboard (MVP) | Released |
Open to Product Manager roles — discovery-led product, 0→1 delivery, and AI.